Customer Service

Looking for replacement parts? Have a rules question? Just want to say hi?

Please fill out this form to get in touch with us. We'll get back to you as soon as we can.

While you wait for a reply, see what we're up to on social media!

 

PLEASE NOTE: We are currently in the middle of moving warehouses, so replacement part fulfillment is on a longer timeline (3-4 weeks instead of 1-2 weeks). You will still receive a timely response to your email, but we are experiencing delayed shipping.

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Frequently Asked Questions

My box is damaged. Can I get a replacement?

Unfortunately we do not replace damaged boxes for two reasons.

1.) They are very expensive to offer as replacements since we need to destroy a full game and ship a full-sized box.

2.) More often than not the replacement box arrives damaged as well, creating a cycle of replacements.

I ordered a game by mistake and want to return it. How do I do that?

As a small business, we aren't able to process returns and exchanges as easily as larger e-commerce companies.

For all returns, the product(s) must still be unopened and sealed in shrinkwrap and you must pay for the return shipping to our warehouse. Once the warehouse confirms receipt of the returned game, we will issue the refund to the payment method used during checkout.

You must contact us via email to begin the return process within 10 days of receiving your order. The returned product must be received at our warehouse within 30 days of beginning the return process.

I live in Canada. How do I get your games?

This website is for our customers in the USA. For shopping within Canada, please visit https://randolph.ca.